Frequently Asked Questions
Everything you need to know about your gear and your order.
How long does shipping take for high-performance gear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your adrenaline fix sooner.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, climbing hardware and protective gear cannot be returned once opened.
Do you offer a warranty on professional-grade products?
Yes, all products at Boutique Adrenaline come with a minimum 1-year manufacturer warranty against defects in materials and workmanship.
How do I know which size is right for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself while wearing your typical base layers for the most accurate fit.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.